# MyInfoMate

> MyInfoMate is a SaaS platform that digitalizes the visitor experience for cultural venues, tourism offices, parks, hotels, and events. It enables venue managers to create, manage and distribute interactive content on mobile apps, tablet kiosks, and web — with no coding required.

Developed by **Unov**, based in Namur, Wallonia (Belgium).
Contact: contact@unov.be
Website: https://myinfomate.be

## What is MyInfoMate?

MyInfoMate is a content management and distribution platform (CMS) for any venue that welcomes visitors. It provides:
- A back-office web interface to create and manage interactive visitor journeys
- A white-label native mobile app (iOS & Android) for visitors on their own devices (BYOD)
- A tablet kiosk app for fixed installations
- A web app accessible from any browser, no install needed

All deployments are managed from a single CMS. Content can be updated in real time from a browser.

## Key Features

- **Interactive Maps**: Real-time geolocation, clickable points of interest, route navigation
- **Games & Quizzes**: Treasure hunts, knowledge quizzes, gamified trails, escape games with narrative and riddles
- **Audio & Video**: Immersive audio guides, HD video, multimedia content
- **Articles & PDF**: Descriptive sheets, brochures, digitized catalogs
- **Agenda & Events**: Dynamic event calendar and scheduling
- **Offline Access**: Automatic content download for areas without Wi-Fi or 4G
- **Web & Social Content**: Embedded forms, social feeds, external links
- **Statistics & Data**: Visitor behavior analytics, engagement tracking, content popularity
- **Escape Game & Trails**: The only CMS on the market with a full escape game module built in
- **AI Visitor Assistant**: Generative AI guide available 24/7, multilingual, scoped strictly to the venue's content
- **Push Notifications**: Real-time alerts to visitors
- **Automatic Translation**: Content auto-translated across languages
- **White Label**: Full interface customization with venue's brand, logo, colors, and typography

## Deployment Modes

1. **Mobile App (BYOD)** — visitors use their own smartphone; white-label app published on App Store & Google Play
2. **Tablet Kiosk** — robust pre-installed app on venue-managed tablet fleets
3. **Web App** — accessible from any modern browser, no install required
4. **VR & AR** (coming soon) — immersive experiences on Meta Quest and connected glasses

## AI Assistant

The MyInfoMate AI assistant is a generative AI guide integrated into the visitor app:
- Answers visitor questions in their own language (French, English, Dutch, German, and more)
- Knows the venue's content: points of interest, exhibitions, services
- Maintains conversation context throughout the visit
- Strictly scoped to the venue — no off-topic responses
- Available 24/7

## Target Venues

- **Museums & Heritage**: digitize collections, create multimedia trails, multilingual smart guide
- **Tourism Offices**: city/region maps, event agendas, 24/7 AI assistant
- **Parks & Natural Sites**: trail markers, biodiversity content, offline quizzes and treasure hunts
- **Hotels & Leisure**: interactive estate map, services, virtual concierge
- **Events & Exhibitions**: festivals, trade shows, fairs — interactive maps, real-time agenda
- **Education & Culture**: campuses, science centers, libraries — guided content per space

## Customer References

Real venues using MyInfoMate (Belgium):

- **Musée de la Fraise de Wépion** (2021) — first MyInfoMate customer. Started with a tablet kiosk solution (the original use case that drove the creation of MyInfoMate), then extended to a visitor mobile app covering the museum and the fruit garden trail. Demonstrates the no-code CMS autonomy for a small museum team. Case study: https://myinfomate.be/fr/cas-clients/musee-de-la-fraise

- **Fort de Saint-Héribert** (2023) — first mobile deployment of MyInfoMate, on a historic underground fort. 100% offline mode (no Wi-Fi possible in the galleries), iBeacon beacons for indoor location tracking, QR codes, audio guide, iOS + Android. Case study: https://myinfomate.be/fr/cas-clients/fort-de-saint-heribert

- **Visit Namur** (Tourist Office of Namur, 2024) — interactive tablet kiosks deployed at the tourism office. Interactive city map with geolocated points of interest, real-time events agenda, itinerary planning. Case study: https://myinfomate.be/fr/cas-clients/visit-namur

All case studies index: https://myinfomate.be/fr/cas-clients

## Pricing

Subscription-based (monthly, excl. VAT). Starting from **€39/month**.
- No commitment for basic plans
- Setup fee + 12-month commitment for native mobile app plans
- Enterprise: custom quote for multi-site organizations or specific needs (custom development, enhanced SLA)
- Multi-year contracts (2–3 years) available with preferential rates

## Company

**Unov** — software company based in Namur, Belgium.
MyInfoMate is already deployed in Namur and across Wallonia.
Email: contact@unov.be
Website: https://myinfomate.be